Shipping policy
Shipping Policy for Tell Me A Story Candles.
Effective Date: 05/24/2023
This Shipping Policy governs the shipping and delivery of candles purchased from our e-commerce website Tell Me A Story Candles. We are committed to providing a seamless and efficient shipping experience to our customers. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.
1. Order Processing:
1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. Please review this email carefully and contact us immediately if any information is incorrect.
1.2 Order Processing Time: We strive to process and ship orders as quickly as possible. Our typical order processing time is two business days. However, during peak seasons or promotional periods, it may take slightly longer. Please note that orders are not processed or shipped on weekends or holidays.
2. Shipping Methods and Rates:
2.1 Shipping Methods: We offer various shipping methods to cater to your needs. The available shipping methods will be displayed during the checkout process. Please select the desired method that suits your preferences.
2.2 Shipping Rates: Shipping rates are calculated based on the destination, package weight, and selected shipping method. The applicable shipping charges will be displayed at the checkout before you complete your purchase.
3. Shipping Destinations:
3.1 Domestic Shipping (United States): We offer shipping within the United States, including all states and territories.
3.2 International Shipping (Canada and Mexico Only): We currently offer international shipping to Canada and Mexico. Please note that we do not ship to any other international destinations at this time.
4. Shipment Tracking:
4.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
4.2 Tracking Updates: Tracking information may not be immediately available after shipment. Please allow some time for the tracking details to be updated by the shipping carrier.
5. Delivery Time:
5.1 Estimated Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays.
5.2 Delivery Delays: In the event of a significant delay in the delivery of your order, we will make every effort to notify you promptly and provide assistance in tracking the shipment. However, we cannot be held responsible for delays caused by the shipping carrier, customs processes, or unforeseen circumstances.
6. Customs and Duties:
6.1 International Orders (Canada and Mexico): If you are placing an international order to Canada or Mexico, please be aware that additional customs fees, duties, or taxes may apply upon import. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Please familiarize yourself with your country's import regulations and any applicable charges before placing an order.
7. Contact Us:
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact our customer support using the contact information provided on our website.
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms and conditions.
Effective Date: 05/24/2023
This Shipping Policy governs the shipping and delivery of candles purchased from our e-commerce website Tell Me A Story Candles. We are committed to providing a seamless and efficient shipping experience to our customers. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.
1. Order Processing:
1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. Please review this email carefully and contact us immediately if any information is incorrect.
1.2 Order Processing Time: We strive to process and ship orders as quickly as possible. Our typical order processing time is two business days. However, during peak seasons or promotional periods, it may take slightly longer. Please note that orders are not processed or shipped on weekends or holidays.
2. Shipping Methods and Rates:
2.1 Shipping Methods: We offer various shipping methods to cater to your needs. The available shipping methods will be displayed during the checkout process. Please select the desired method that suits your preferences.
2.2 Shipping Rates: Shipping rates are calculated based on the destination, package weight, and selected shipping method. The applicable shipping charges will be displayed at the checkout before you complete your purchase.
3. Shipping Destinations:
3.1 Domestic Shipping (United States): We offer shipping within the United States, including all states and territories.
3.2 International Shipping (Canada and Mexico Only): We currently offer international shipping to Canada and Mexico. Please note that we do not ship to any other international destinations at this time.
4. Shipment Tracking:
4.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
4.2 Tracking Updates: Tracking information may not be immediately available after shipment. Please allow some time for the tracking details to be updated by the shipping carrier.
5. Delivery Time:
5.1 Estimated Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays.
5.2 Delivery Delays: In the event of a significant delay in the delivery of your order, we will make every effort to notify you promptly and provide assistance in tracking the shipment. However, we cannot be held responsible for delays caused by the shipping carrier, customs processes, or unforeseen circumstances.
6. Customs and Duties:
6.1 International Orders (Canada and Mexico): If you are placing an international order to Canada or Mexico, please be aware that additional customs fees, duties, or taxes may apply upon import. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Please familiarize yourself with your country's import regulations and any applicable charges before placing an order.
7. Contact Us:
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact our customer support using the contact information provided on our website.
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms and conditions.